Privacy Policy

This Privacy Policy explains how Leo Brown trading as Leo Brown Coaching ("we", "us", "our") collects, holds, uses and discloses personal information. It applies to all interactions with this website and with our coaching services.

We comply voluntarily with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and with the Spam Act 2003 (Cth) for commercial electronic messages.

1. What information we collect

We collect only the information necessary to provide coaching services and respond to enquiries. This includes:

• Your name and contact details (email address, phone number if provided)
• Information you share in enquiry forms, emails, and coaching sessions
• Technical data: IP address, browser type, pages visited — collected automatically via cookies when you consent

We do not collect sensitive information (such as health information, financial account details, or government identifiers) unless you voluntarily share it in a coaching context, in which case it is treated with additional care and used only to deliver the coaching service.

2. How we use your information

We use your personal information to:

• Respond to enquiries and arrange coaching sessions
• Deliver coaching services you have engaged us for
• Send administrative information (invoices, appointment reminders)
• Improve this website (analytics, with your consent only)

We do not use your information for direct marketing without your explicit opt-in consent, in accordance with the Spam Act 2003. You can withdraw consent at any time by contacting us.

3. Disclosure to third parties

We do not sell, rent, or trade your personal information. We may share it with:

• Service providers who assist with website hosting or payment processing, under confidentiality obligations
• Professional advisers (lawyers, accountants) under professional secrecy obligations
• Government agencies or regulatory bodies when required by law

We do not disclose personal information to overseas recipients as a general practice. If this changes, we will update this policy and comply with APP 8.

4. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Session notes are stored securely and not shared externally. If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme.

5. Cookies

This website uses cookies. See our Cookies Policy for details. You can manage cookie preferences via the banner on this site or your browser settings.

6. Access and correction

You have the right to request access to the personal information we hold about you, and to request corrections. To do so, contact us at [email protected]. We will respond within 30 days.

7. Complaints

If you believe we have handled your personal information in a way that does not comply with the APPs, please contact us first. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Contact

Leo Brown
Leo Brown Coaching
4 Taylor Street, Tamleugh West VIC 3618
+61 412 659 104
[email protected]